> ## Documentation Index
> Fetch the complete documentation index at: https://docs.logical.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common issues and how to get the most out of Logical.

### Context Not Being Captured

If Logical doesn't seem to understand the full context of your work, here are the most likely causes:

**For Multi-Window Understanding:**

* **Issue**: Logical only scans the current active window by default
* **Solution**: Create a **Named Task** to group multiple windows together
* **Learn More**: See our [Cross-App Understanding guide](/features/cross-app-understanding) for step-by-step instructions

**For Knowledge Base Context:**

* **Issue**: Your Knowledge Base content isn't being considered
* **Solution**: Ensure your Knowledge Base is properly attached:
  * For **Named Tasks**: Attach the Knowledge Base to the specific Task
  * For **Sticky Tasks**: Use the hot-attach feature via the Knowledge Base button
* **Learn More**: See our [Knowledge Bases guide](/features/knowledge-dbs) for attachment instructions

### Proactive Actions not being suggested for Gmail or Outlook

If you're not seeing automated actions or suggestions in Gmail or Outlook Online, the issue is likely browser permissions.

**Solution:**

* **Check Browser Settings**: Ensure "JavaScript from Apple Events" is enabled in your browser
* **Chrome/Edge**: Navigate to Settings > Privacy and Security > Site Settings > Additional Content Settings > JavaScript from Apple Events
* **Current Limitation**: This feature currently works best with Chrome

**Learn More**: See the [Browser Integration Permissions](/privacy#browser-integration-permissions) section in our Privacy guide for detailed setup instructions.

### To-Do Items Not Being Recognized

If Logical isn't identifying tasks and action items from your conversations, check these settings:

**Check Feature Status:**

* **Issue**: To-Do Identification may be disabled
* **Solution**: Enable it in the main settings panel
* **Learn More**: See our [To-Do Identification Configuration](/features/todo-identification#configuration) guide

**Improve Accuracy:**

* **Issue**: Tasks aren't being attributed to you correctly
* **Solution**: Add your name in the Personal Details section of settings
* **Why**: This helps Logical distinguish between tasks assigned to you versus others

## Permission Issues

If Logical isn't working as expected, check that all required permissions are granted:

* **Screen Recording**: Required for context understanding
* **Accessibility**: Required for focus detection and automation
* **App-Specific Automation**: Required for enhanced integrations

**Learn More**: See our [Privacy and Permissions](/privacy#required-permissions) guide for detailed permission setup.

## Performance Issues

If Logical is running slowly or using excessive resources:

1. **Check System Resources**: Ensure your Mac has sufficient memory available
2. **Restart Logical**: Use the menu bar icon to quit and restart the application
3. **Update macOS**: Ensure you're running a supported version of macOS

## How to Get Help

If you're still experiencing issues after trying these solutions, please contact us at [hello@trylogical.ai](mailto:hello@trylogical.ai).

## How to Report an Issue

When reporting an issue, please include:

* **Description**: What you were trying to do and what happened instead
* **Steps to Reproduce**: How we can recreate the issue
* **System Information**: Your macOS version and Logical version
* **Screenshots**: If applicable, screenshots of the issue

Contact us at [hello@trylogical.ai](mailto:hello@trylogical.ai) with this information.